Digital by Default

Meritec has built a brand new ‘Digital by Default’ website for Bassetlaw District Council in North Nottinghamshire, providing easy access to Council Services and offering a high quality user experience.

The Council looks to offer digital services that are so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t  are not excluded.

Fast, Secure, Reliable.

Bassetlaw residents are now able to use their smart phones, tablets, laptops and PCs to carry out a number of tasks completely online, more simply and quickly than ever before, including:

  • Benefit applications
  • Direct Debit setups
  • Booking a waste pickup
  • Booking an MOT
  • Reporting a missed bin
  • Accessing Account Information

Working with Meritec, the “Digital by Default” approach has allowed  the Council to look at redesigning its services, that would otherwise have to be commissioned in person, by telephone, by official form, letter or email, and making that service so that it is delivered in the same way as people are used to working with their favourite providers online.

One of the key features of the Council’s new website was the introduction of the ‘Bassetlaw Button.’ These large user friendly buttons are designed for use on touch screen devices and aim to simplify navigation around the site. 

We chose to work with Meritec on the build of our new website because we felt they fully shared our vision for a simplified, automated Digital by Default site. With more and more residents using their smart phones to go online, we have to keep pace with how people want to access services.

Andrew Brammall, Strategic ICT Manager at Bassetlaw District Council