Newark & Sherwood Borough Council engaged Meritec to transform their customer experience through a modern self-service and CRM facility and to deploy end-to-end digital processes in Waste Management as a pre-cursor to wider digitisation.

Our solution delivered ESB’s unique digital services platform that provides the underpinning modern technologies and a digital business process design engine to radically enable transformation across the Council with a prime focus on “doing more for less faster” for the customer and the Council. The first iteration was to implement Meritec’s CRM system that is easy to use, intuitive and integrated to other systems and was selected to replace the existing Microsoft Dynamics CRM.

Meritec’s modern ESB CRM system enables effective customer digital experience management. Key Council requirements which were readily fulfilled included: Complete synergy between My Account & the Customer Record: Easy access to historic transactions; Immediate access to key citizen, business, partner, customer, landlord etc. information; General heightened customer experience and leveraging the Council’s marketing potential.

Newark & Sherwood Borough Council engaged Meritec to transform their customer experience through a modern self-service and CRM facility and to deploy end-to-end digital processes in Waste Management as a pre-cursor to wider digitisation.

Our solution delivered ESB’s unique digital services platform that provides the underpinning modern technologies and a digital business process design engine to radically enable transformation across the Council with a prime focus on “doing more for less faster” for the customer and the Council. The first iteration was to implement Meritec’s CRM system that is easy to use, intuitive and integrated to other systems and was selected to replace the existing Microsoft Dynamics CRM.

Meritec’s modern ESB CRM system enables effective customer digital experience management. Key Council requirements which were readily fulfilled included: Complete synergy between My Account & the Customer Record: Easy access to historic transactions; Immediate access to key citizen, business, partner, customer, landlord etc. information; General heightened customer experience and leveraging the Council’s marketing potential.